Return Policy
Flexible Returns
We’ll happily take back any unused or resalable items within 60 days, no questions asked. We don’t want you to get stuck with an item you’re not happy with for any reason related to sizing, fitment, design, or simply just a change of heart.
60 Day Return Policy
You must be the original purchaser of the product, and be able to provide either an order number or account email address.
Common Return FAQ’s
Is it easy to return items?
Once your return is authorized by a JiuJitsu.com representative, you’ll receive step-by-step return instructions via email.
How soon will I get my refund?
You will be refunded, minus any processing fees typically within 2 business days of us receiving the items and verifying the condition. Your refund will not be processed if the the items are not in brand new condition, meaning it has been worn, washed, is dirty, does not contain original packaging, etc.
Are there any fees?
ALL Refunds, cancelations, and returns will be subject to a 25% processing fee. Please remember, we are a small company comprised of Jiu Jitsu lovers, and unlike Amazon, we do not have the current manpower to dedicate staff just to returns and refunds. Returns always take a good amount of time out of our day.
We do not charge a processing fee on any exchanges or incorrect shipments.
Who pays shipping costs?
The customer must pay for return shipping costs on any order that originally shipped free, any order that was discounted over 10% via coupon or sale. If we issue a return label, we will deduct this cost from the refund. If you are exchanging an item for another item, the customer must pay return shipping and the shipping cost for the new item.
Any order where the customer paid for shipping, JiuJitsu.com will cover return shipping costs.
What items can I return?
Items purchased in the last 60 days which are either in resalable condition. No questions asked, as long as it’s in the original condition that you received it in.
What items can I not return?
Items cannot be returned if they have been:
- Worn
- Washed
- Trained In
- Covered in Hair/Fur
- Stained
- Scented
Additional items such as undergarments, rashguards, grappling tights, cups and mouthguards cannot be returned once opened.
Customized items such as patches or embroideries cannot be returned.
Items that have been discounted over 30% cannot be returned.
Can I make an exchange?
In most cases we can do a one-to-one exchange. In the event that we are out of stock in your select color, size, or style, rather than making an exchange, we ask that you simply place a new order for the item you are looking for.
